ORDERS & SHIPPING INFO
🔹 UK based, ships worldwide.
🔹 All orders are final and cannot be returned or exchanged after shipping.
🔹 However, if there is a mistake with your shipped order please do contact me!
🔹 All orders are shipped from the UK via Royal Mail (2nd Class / International Standard)
🔹 Refunds for orders lost in the mail are available for tracked orders.
🔹 Domestic orders may take 2-7 business days to arrive after postage.
🔹 International orders may take 7-80 business days to arrive once shipped.
CONCERNING THE EU
Due to EU VAT laws i cannot send orders to the EU via BigCartel. All EU orders from BigCartel will be cancelled. If you live in the EU and would like to buy something please visit my Etsy: aCertainSheep on Etsy. Thank you.
CONCERNING THE US
Due to the removal of the 'de minimis' exceptions from September 2025 onwards you may experience significant customs delays. Orders are PDDP (included in shipping price) but customs may contact you. This is something concerning US customs and is out of my control. Thank you.
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